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I know all about ‘errand paralysis’ — it’s a struggle to book a day off to get all those mundane jobs done

Forget Bohemian Rhapsody’s Golden Globes triumph, Greggs’ vegan sausage roll, or the threatened “shutdown” of Parliament. The most surprising news of 2019 so far must be the revelation that a quarter of Christmas gifts bought online are due to be returned to shops.

To clarify: what’s startling here isn’t the sheer volume of unwanted presents that were given out on December 25. No, the astonishing thing is that, according to analysis from the Centre for Economics and Business Research, thousands have the time, energy and force of will to negotiate the logistical hell that is sending back online shopping — post-office trip, return labels, packaging and all… READ MORE